ITIL Foundation

1.049,00 

Course Info 18 hours

ITIL provides a series of professional certifications It has been  designed to improve an individual’s level of competency in specific areas or to demonstrate an individual’s level of competency in the overall set of ITIL best practices.
ITIL Foundation V4 Certification is the latest version of the world’s most popular ITSM framework, the new ITIL update will focus on integrating ITIL guidance with best practices from the worlds of DevOps, Agile, and Lean.

Category:

Description

Course Outline:

  • The ITIL Service Management System
  • The Service Value Chain
  • Continual Improvement best practices
  • Key Guiding Principles
  • Governance Requirements
  • Key ITIL Practices, including
  • Incident Management
  • Service Request Fulfillment
  • Service Level Management
  • Service Desk
  • Change Control
  • Continual Improvement
  • And many more

Training Mode: Complete E- Learning Materials with Exam Voucher
Course Duration: 16 to 18 Hours

Exam Pattern:
1  Complete the certification training
2. Take the ITIL 4 Foundation Certification exam.
3. The Question Types are MCQ or Choice Question.
4. Score at least 65 per cent on the exam 26 correct answers out of 40 questions) in 60 minutes

Exam Center: Pearson Vue or web based online proctored

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