Description
Course Outline:
- The ITIL Service Management System
- The Service Value Chain
- Continual Improvement best practices
- Key Guiding Principles
- Governance Requirements
- Key ITIL Practices, including
- Incident Management
- Service Request Fulfillment
- Service Level Management
- Service Desk
- Change Control
- Continual Improvement
- And many more
Training Mode: Complete E- Learning Materials with Exam Voucher
Course Duration: 16 to 18 Hours
Exam Pattern:
1 Complete the certification training
2. Take the ITIL 4 Foundation Certification exam.
3. The Question Types are MCQ or Choice Question.
4. Score at least 65 per cent on the exam 26 correct answers out of 40 questions) in 60 minutes
Exam Center: Pearson Vue or web based online proctored
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